:root{--paper: #f4efe4;--paper-2: #efe7d6;--ink: #14110d;--ink-soft: #4a4438;--line: #14110d;--accent: #ff4d3d;--accent-2: #2b6cff;--ok: #1f9d55;--warn: #d98a00;--bad: #d1362f;--muted: #8a8172;--card: #fffdf7;--shadow: 4px 4px 0 var(--ink);--radius: 6px;--font: "Space Grotesk", "Segoe UI", system-ui, sans-serif;--mono: "JetBrains Mono", ui-monospace, "SF Mono", Menlo, monospace}*{box-sizing:border-box}body{margin:0;font-family:var(--font);color:var(--ink);background:var(--paper);background-image:radial-gradient(circle at 15% 10%,rgba(255,77,61,.08),transparent 40%),radial-gradient(circle at 85% 90%,rgba(43,108,255,.08),transparent 40%);background-attachment:fixed}a{color:inherit}h1,h2,h3{font-family:"Archivo Black",var(--font);letter-spacing:-.5px}button{font-family:var(--font);cursor:pointer}.mono{font-family:var(--mono)}.shell{display:flex;min-height:100vh}.sidebar{width:240px;flex-shrink:0;border-right:2px solid var(--line);padding:20px 16px;background:var(--paper-2);display:flex;flex-direction:column;gap:8px;position:sticky;top:0;height:100vh}.brand{font-family:"Archivo Black",var(--font);font-size:20px;text-transform:uppercase;letter-spacing:-1px;margin-bottom:6px}.brand small{display:block;font-family:var(--mono);font-size:10px;letter-spacing:2px;color:var(--muted);font-weight:400}.nav-link{display:block;padding:10px 12px;border:2px solid transparent;border-radius:var(--radius);text-decoration:none;font-weight:600;font-size:14px}.nav-link:hover{background:var(--paper);border-color:var(--line)}.nav-link.active{background:var(--ink);color:var(--paper);border-color:var(--line)}.sidebar-footer{margin-top:auto;font-size:12px;color:var(--muted)}.content{flex:1;padding:28px 32px;min-width:0}.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:24px;flex-wrap:wrap}.topbar h1{margin:0;font-size:26px}.card{background:var(--card);border:2px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px}.grid{display:grid;gap:16px}.grid.stats{grid-template-columns:repeat(auto-fill,minmax(190px,1fr))}.stat .label{font-size:12px;text-transform:uppercase;letter-spacing:1px;color:var(--muted);font-weight:700}.stat .value{font-family:"Archivo Black",var(--font);font-size:30px;margin-top:6px;line-height:1}.stat .sub{font-size:12px;color:var(--ink-soft);margin-top:6px}.pill{display:inline-flex;align-items:center;gap:6px;padding:3px 9px;border:2px solid var(--line);border-radius:999px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;background:var(--paper)}.badge{display:inline-block;padding:2px 8px;border-radius:4px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;border:1.5px solid var(--line)}.badge.SENT,.badge.DELIVERED,.badge.COMPLETED{background:#d6f5e3;color:#0c6b39}.badge.PENDING{background:#fdf0cf;color:#8a5a00}.badge.FAILED,.badge.BLOCKED{background:#fbd9d6;color:#9c211b}.table-wrap{overflow-x:auto;border:2px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);background:var(--card)}table{width:100%;border-collapse:collapse;font-size:13px}th,td{text-align:left;padding:10px 12px;border-bottom:1px solid rgba(20,17,13,.12);white-space:nowrap}th{background:var(--paper-2);font-size:11px;text-transform:uppercase;letter-spacing:.5px;position:sticky;top:0}tbody tr:hover{background:var(--paper)}td.wrap{white-space:normal;max-width:360px}.row-link{cursor:pointer}input,select{font-family:var(--font);font-size:14px;padding:9px 11px;border:2px solid var(--line);border-radius:var(--radius);background:var(--card);color:var(--ink)}input:focus,select:focus{outline:none;box-shadow:3px 3px 0 var(--accent)}.btn{display:inline-flex;align-items:center;gap:6px;padding:9px 16px;border:2px solid var(--line);border-radius:var(--radius);background:var(--ink);color:var(--paper);font-weight:700;box-shadow:var(--shadow);transition:transform .05s ease}.btn:hover{transform:translate(-1px,-1px);box-shadow:5px 5px 0 var(--ink)}.btn:active{transform:translate(2px,2px);box-shadow:1px 1px 0 var(--ink)}.btn.ghost{background:var(--card);color:var(--ink)}.btn.small{padding:6px 10px;font-size:12px;box-shadow:2px 2px 0 var(--ink)}.btn:disabled{opacity:.5;cursor:not-allowed}.toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:16px}.toolbar .grow{flex:1;min-width:180px}.pagination{display:flex;gap:12px;align-items:center;justify-content:flex-end;margin-top:14px;font-size:13px}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}.login-card{width:100%;max-width:380px}.login-card h1{margin:0 0 4px}.field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}.field label{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.5px}.field input{width:100%}.error{color:var(--bad);font-size:13px;margin:8px 0;font-weight:600}.muted{color:var(--muted)}.env-select{display:flex;align-items:center;gap:8px}.hint{font-size:12px;color:var(--ink-soft);margin:6px 0 0}.spinner{padding:40px;text-align:center;color:var(--muted);font-family:var(--mono)}.section-title{font-size:13px;text-transform:uppercase;letter-spacing:1px;color:var(--muted);font-weight:700;margin:24px 0 12px}.provider-grid{display:grid;gap:16px;grid-template-columns:repeat(auto-fill,minmax(280px,1fr))}.credit-big{font-family:"Archivo Black",var(--font);font-size:40px;line-height:1}.kv{display:grid;grid-template-columns:140px 1fr;gap:6px 14px;font-size:13px;margin-top:8px}.kv dt{color:var(--muted);font-weight:600}.kv dd{margin:0;word-break:break-all}.back-link{font-size:13px;font-weight:700;text-decoration:none;display:inline-block;margin-bottom:12px}.badge.ANSWERED{background:#d6f5e3;color:#0c6b39}.badge.OPEN{background:#fdf0cf;color:#8a5a00}.badge.RESOLVED{background:#e7e2d5;color:#4a4438}.thread{display:flex;flex-direction:column;gap:10px;margin:8px 0 16px}.bubble{max-width:78%;padding:10px 12px;border:2px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);font-size:14px;white-space:pre-wrap;word-break:break-word}.bubble .bubble-meta{display:block;margin-top:6px;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--muted)}.bubble.USER{align-self:flex-start;background:var(--card)}.bubble.STAFF{align-self:flex-end;background:#e6efff}.reply-box{display:flex;flex-direction:column;gap:8px}.reply-box textarea{width:100%;min-height:80px;resize:vertical;font:inherit;padding:10px 12px;border:2px solid var(--line);border-radius:var(--radius);background:var(--card)}.reply-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.grant-form{display:flex;gap:8px;align-items:flex-end;flex-wrap:wrap}.grant-form .field{display:flex;flex-direction:column;gap:4px;font-size:12px;font-weight:700;color:var(--muted)}.grant-form input{font:inherit;padding:8px 10px;border:2px solid var(--line);border-radius:var(--radius);background:var(--card)}